According to the law "Buy remotely" after receiving the items you are entitled to a cooling-off period of 14 days. Within this period, the items could be sent back us for whatever the reason. COD (cash on delivery) packages will not be accepted by us.
Have you opened the packages then the following return conditions apply:
Before shipping an item to you, we have checked the item(s) for manufacturing defects. If there is something wrong with your order, it is not the right size or you just don't like the way its fits you; you can let us know within 14 days after receiving the order. after this period we assume that we have delivered the item(s) according to agreement. We will refund within 30 (thirty) days after receipt of the goods.
(Hygienic products such as, stockings, tights,body's, bodystockings, catsuits, accessories, masks, lingerie, strings, thongs, swimwear, monokini,bra sets, bikini , latex (datex) and Toys CAN NOT be returned or exchanged).
If we have approved the return, please send the order back to us using our return form (If returns have no return forms in the package we can not process your refund. Please send us an email before returning so we can email you the approval code. Due to hygienic items some items will not be approved for return so if it is shipped back to us the item will be shipped back to you with shipping cost ).
When you want a different size or another article to; we ship these item free of charge. (up to 1 time). After that we charge the regular shipping costs.
Sale and discounted items can't be retourned nor exchanged, All Sales Are final for this section.
If you send an item back to us from the Sale and discounted category; these returns will not be Processed, if you want to have your item sent back to you, you must first pay for the shipment costs.
The articles can not be worn and damaged (fitting is of course possible), Please send the return in undamaged original packaging to:
SassyMania International Fashion Company
6537 LX Nijmegen
Note: We only process your return when a retun form is enluded.
Returns should only be made to the above address, if you send your return to another address, you are responsible for tracking your shipment.
If you are not allowed to return an item according to the terms and conditions but do so anyway, you will get your items back after you have paid for the additional (return) shipping costs.
SassyMania is not responsible for the additional shipping costs in either of the above situations.
This form can be downloaded HERE.
This form is in PDF format. You can use these annexes read with Adobe Acrobat Reader.
If you do not have Acrobat Reader installed, then you can free download here:
When exchanging an item for a different size or you choose for the option ‘ Account Credit’ SassyMania will cover the shipment costs. ‘Account Credit’ means that SassyMania will provides you with a digital coupon in the amount of your purchase. As mentioned before SassyMania will only do this once.
For manufacturing defects, we will exchange the item(s) with a new one. In other cases and in accordance to our general terms & conditions we try to come to a satisfactory solution.
Upon receipt of the items we will refund the amount as soon as possible, but in any event within 30 days. We will wire the money, within 14 days, to your specified account number or the account number which in known in our system.
Discounted or Last Chance items can only be exchanged or "Account Credit".