Terms and Conditions
Article 1 . Applicability
1.1 These Terms and Conditions apply to all offers, orders and agreements of SassyMania International Fashion Company, hereafter to be called: SassyMania.
1.2 Accepting an offer or placing an order implies that you accept these Terms and conditions.
1.3 The provisions of these Terms may be waived only in writing, in which case the other provisions shall remain in force.
1.4 All rights and claims, as in these conditions and any further agreements for SassyMania, are also stipulated for intermediaries hired by SassyMania and other third parties.
Article 2. Offers / agreements
2.1 All offers are without engagement and SassyMania expressly reserves the right to change the prices, especially when under legal regulations. See also section 3.6.
2.2 A contract is only concluded after acceptance of your order by SassyMania. SassyMania is entitled to refuse orders or attach certain conditions to the delivery, unless otherwise specified. If an order is not accepted, SassyMania informs you within ten (10) days after receiving your order.
Article 3. Prices and payments
3.1 The prices for the offered products and services are in Euros, including VAT and excluding transaction and shipping, taxes or other levies, unless otherwise stated or agreed in writing.
3.2 Payment shall be made without discount or compensation within fourteen (14) days after the invoice date for orders within the Netherlands, and within ten (10) days after the invoice date for deliveries outside the Netherlands, unless otherwise agreed in writing.
3.3 Payment can only be made via online sources such as bank transfer, Paypal, Credit Card, etc). When paying by bank transfer, the date of payment is the date that your payment is visible on
SassyMania’s banking Account.
3.4 In the event of late payment, you are; from the day that payment should have been received subjected to an interest rate for late fee of 2.5% per month or part of a month on the outstanding amount. If payment is made after a first notice reminder, you are subjected to pay the sum of twenty five euros (€ 25.00) for administration costs and if SassyMania outsources its claim for collection, you are also hold accountable for these collection costs, at least fifteen percent (15%) of the outstanding amount.
3.5 If you default on any payment SassyMania is entitled to suspend or dissolve (the performance of) the agreement and related agreements.
3.6 If the prices for the products and services increased in the period between the order and its execution, you are entitled to cancel the order or dissolve the agreement within ten (10) days after notice of the price increase by SassyMania.
Article 4. Delivery
4.1 The SassyMania delivery times are indicative only. Late delivery does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless the delay in delivery is such that you cannot reasonably be expected to uphold the agreement intact.
You are then entitled to cancel the order or terminate the agreement where necessary.
4.2 The delivery of the products are made at the time and place at which the goods are ready for shipment to you.
Article 5. Retention
5.1 The ownership of products will only pass to you if you have met the payment responsibilities as stated in this agreement. The risk in respect of the products is subjected to you at the time of delivery.
Article 6. Intellectual and industrial property
6.1 You are to respect and all intellectual and industrial property rights subjected to the SassyMania products fully and unconditionally.
6.2 SassyMania does not guarantee that the delivered products do not infringe any (unwritten) intellectual and/or industrial property rights of third parties.
Item 7. Complaints and liability
7.1 You have the obligation to determine on delivery whether the products meet the agreement. If this is not the case, you should inform SassyMania as soon as possible and in any event within fourteen (14) days after delivery, in writing / email and with sufficient details. We will refund the cost of the transaction within 14 days after return of goods.
7.2 If it is established that the products do not conform the agreement, SassyMania upholds the right to choose that the products may to returned to be replaced by new products or to be refunded for the invoice value excluding shipment costs.
7.3 As an individual you have the right to return a product to SassyMania for whatever the reason within fourteen (14) days after delivery. Returns are only accepted if the packaging of the product is undamaged, Products are not damaged or visibly damaged or worn. We will refund the cost of the transaction within 14 days after return of goods.
These products cannot be returned or exchanged due to the hygiene safety rules: stockings, tights, lingerie, strings, thongs, swimwear, monokini, bikini and sex toys.
Article 8. Warranty
8.1 When SassyMania delivers products to the customer, SassyMania may not be hold responsible for a guarantee period longer than the guarantee period that SassyMania receives from its vendors. Warranty will always be clearly indicated on the invoice.
Claims due to visible defects must be submitted in writing. Receipt of the goods by the customer in accordance with the contract , but no later than 7 (seven) days. Complaints that are received by SassyMania after the expiry of this period will not be considered by SassyMania.
Article 9. Orders / communication
9.1 SassyMania is not to be held accountable for misunderstanding, delays or transmission of orders and messages resulting from the use of the Internet or other communication between you and SassyMania, or between SassyMania and others, as it relates to the relationship between you and SassyMania, SassyMania is not liable, unless and insofar as there is intent or gross negligence by SassyMania.
Article 10 . Force Majeure
10.1 Without prejudice to its other rights, SassyMania in case of force majeure keeps the right, at its discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention. SassyMania will inform you in writing. SassyMania is not obliged to pay any compensation, as a result of a Force Majeure. SassyMania will attend each case keeping in mind the circumstances, reasonableness and fairness.
10.2 Force majeure is defined as any failure that cannot be allocated to SassyMania.
Article 11. Miscellaneous
11.1 If you give an address to SassyMania in writing, SassyMania is entitled to ship all orders to that address unless you have indicated otherwise in writing to which other address your orders are to be sent to.
11.2 If SassyMania whether or not deviate from these conditions for a shorter or longer period of time, this shall not affected its right to demand Immediate and strict compliance with these Conditions. You can never claim any rights by virtue of the fact that SassyMania adrdresses these conditions smoothly.
11.3 If one or more provisions of these Terms are in violation with any applicable law, That specific provision will be replaced by a new lawful provision by SassyMania.
11.4 SassyMania is authorized to use third parties in order to execute your order(s).
Article 12 . Applicable law and competent court
12.1 Dutch law applies to All rights, obligations, offers, orders and agreements including these conditions.
12.2 All disputes between parties will be submitted to the competent court in the Netherlands.
Article 13. Returns and exchanges
According to the law "Buy at a distance" you are entitled to a cooling off period of 14 days after receiving the articles. Within that period you may return the items for any reason. Packages returned C.O.D. are not accepted by us due to high costs. Parcels that are returned will be refunded within 30 days.
If you have opened the items then the following return conditions apply: Before we send a package to you, we have checked it for manufacturing errors. If there is something wrong with your order, it is not the right size or the model does not suit you, you can report this to us within 14 days after receipt via Contact. Then we assume that we have delivered according to agreement. Hygienic products such as: stockings, accessories, pantyhose, lingerie, suspender sets, bra sets, panties, thongs, swimwear, monokinis, bodies, body stockings, catsuits, bikini, latex (datex) and masks cannot be exchanged or returned. Also discounted (OUTLET) items can NOT be exchanged.
If we have agreed on returns, you can return the order to us. If you want to receive a different size or a different article, we will send it up to 1 time free of charge. After that we will ask for a contribution for the shipping costs. We will then refund the money within 30 (thirty) days. The items from the category Sale - Uitverkoop, can NOT be exchanged or returned, you send the items sold by you from these categories anyway and thus without consultation back, these will not be taken into consideration, you want your purchase back, you must pay the shipping costs again.
You can send the items, not used and in undamaged condition (of course you can try them on), in undamaged original packaging to:
SassyMania International Fashion Company
6537 LX in Nijmegen
Please note: We can only process your return if you have filled in your details on the return form.
Returns should only be made to the above address, if you send your return to another address, you are responsible for tracking your shipment.
If you are not allowed to return an item according to the terms and conditions but you do so anyway, you will get your items back after paying for the additional (return) shipping costs.
SassyMania is not responsible for the additional shipping costs in either of the above situations.
Credit to Account
When you exchange the item for another size or you choose "Credit to Account", SassyMania.co.uk will pay the shipping costs. "Credit on Account" (valid for three months). means that on your next order you will receive a discount equal to the amount you owe.
In case of manufacturing defects of the clothing, we will exchange it for a new one. In other cases, in consultation to find a solution.
Note: We check all products for damage and manufacturing defects before shipping and this under strict camera surveillance!
After receipt of the goods we will refund the amount asap, but in any case within 30 days to the account number you specified or the account number which is known to us in the system.